ETERNAL SOFTWARE SUPPORT

A.General Query 1. What is remote computer support? 2. How long does an average support session last? 3. How can eternalinfocom help me? 4. Why is remote computer support better than more traditional support options? 5. Is it user friendly to use? 6. Do you provide ground support also? 7. How do you ensure a superior customer service experience? 8. How can we get in touch with eternalinfocom, if we want to write back? 9. What are your hours of support B. Technical Related Query 1. Can you get back into my computer after my session is over? 2. How can you help me over the phone? 3. Can you provide remote support through a dial up connection? 4. What qualification does eternalinfocom’s technicians have to troubleshoot problem on computers? 5 .Do you support Apple Macintosh? 6. Do you provide support to old computers? 7. Why Build a Wireless Home Network? 8. Why you need to register and sign up? Are you working parents? Do you want to monitor your child activity on the internet 9. Why Parental Control is important? 10. What is parental control? 11. What Hardware is required to build a Wireless Network? C. Subscription and Sales Query 1. Do you charge to diagnose my computer? 2. What guarantee do you provide for your service? D. Payment Related Query 1. How can we get in touch with eternalinfocom, if we want to write back? 2. What are your hours of support? 3. How much does it cost? E. Security Related 1 .Is this secure ? A.General Query 1. What is remote computer support? Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web fixing problems fast. 2. How long does an average support session last? The average remote support session lasts anywhere from 15 to 65 minutes, depending on the type of problems you're experiencing and the service you registered for, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician. 3. How can eternalinfocom help me? Through our 'hands free', remote computer support service, we can: • Locate and remove viruses and install and configure anti virus software. • Stop pop ups, remove adware/spyware, and install/configure antivirus software. • Install home and small office networks (including wireless networks) ensuring security. • Fix E-mail and software problems. • Fix stand alone printer, scanner and multi functional device. • Speed up your computer and increase performance; PC tune ups. • Perform standard maintenance, Windows update patches. • Install, configure and troubleshoot on new software and hardware. • Assist in data back up processes, transferring data from one PC to another. • Set up secure wireless networks. (Now on Hold) • Fix error messages or frozen screens and much more! 4. Why is remote computer support better than more traditional support options? Traditional computer support option is time consuming as customers either have to get hold of a local technician(time consuming) or take their PC to the nearest shop(also time consuming) to diagnose the error and then rectify the problem. Moreover, the entire procedure is also very costly ($50 - $100 approx). Remote computer support allows us to interact directly with your computer so you don't have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. eternalinfocom also provides customers the facility of providing multiple services under roof so that customers don’t have to call multi 5. Is it user friendly to use? It is very user friendly! By allowing our eternalinfocom remote technician to access your computer using internet they are able to fix your computer directly. All you have to do is simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands free'. Simply log in to eternalinfocom.com, let go of the mouse and let us fix your PC !!! 6. Do you provide ground support also? At the moment, we are providing support to computers through Remote Assistance (online support). We are not providing any ground support at this time but we are also considering this in the years to come. 7. How do you ensure a superior customer service experience? eternalinfocom combines superior talent and training with its technology to deliver a cost effective computer support services to individuals and PC users. Our technicians undergo an intensive two months training process that includes Voice & Accent training and technical skills for Desktop Support Technicians. Most important, eternalinfocom focuses on each technician’s ability to listen to customers as they define their problems & then communicate an effective resolution. Supports on Click’s technicians use a knowledge 8. How can we get in touch with eternalinfocom, if we want to write back? You can send us any questions and general queries to eternalinfocom at the email address of support@eternalinfocom.com & techsupport@eternalinfocom.com for technical queries, we will respond within 12 hours and work with you to ensure your satisfaction. 9. What are your hours of supportm Our service is available to customers 24x7 through chat,remote support and phone. B. Technical Related Query 1. Can you get back into my computer after my session is over? No, not until you log in again and request service. When you log in to eternalinfocom's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer. 2. How can you help me over the phone? Yes. However, in some cases, customers who have a dial up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a customer support representative when scheduling an appointment. You may also consider an on site appointment when requesting service 3. Can you provide remote support through a dial up connection? Our technicians are experts in Microsoft Application Trainers, Microsoft Product Specialists, A+,MCP,MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician has more than 3 years experience in help desk environment. They have also undergone an extensive training course of two months to cater to customer needs and deliver excellent service. 4. What qualification does eternalinfocom’s technicians have to troubleshoot problem on computers? At the moment our support for Apple Macintosh is not available. However, we are doing our research in this field & we might add this as our service in the future. 5 .Do you support Apple Macintosh? At the moment our support for Apple Macintosh is not available. However, we are doing our research in this field & we might add this as our service in the future. Top 6. Do you provide support to old computers? We troubleshoot older operating system up to Windows 98. If your PC is more than 5 years old, we would recommend you to upgrade the PC or get a new one as technology have now advanced & your old PC may not be compatible with the new software. 7. Why Build a Wireless Home Network? A network (either wired or wireless) increases the usefulness of your home computers. Wireless home networks offer even more benefits than wired ones. 8. Why you need to register and sign up? Are you working parents? Do you want to monitor your child activity on the internet If yes then please read below: The aim of eternalinfocom is to provide information and advice to adults, especially parents, about potential problems of life on the Internet and how to behave. If responsible adults understand. 9. Why Parental Control is important? Alarming but true. Children fail to differentiate between right and wrong. It is up to us how we guard our children from being exposed to such things. 10. What is parental control? At a young age, our kids are like clay. It is very easy to influence their thoughts and opinions C. Subscription and Sales Query 1. Do you charge to diagnose my computer? Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. At eternalinfocom, we will do everything to identify and resolve your computer problems, which are in our support boundaries or at the very least, provide suggestions and next steps on resolving any issues. 2. What guarantee do you provide for your service? At eternalinfocom, our customer's satisfaction is very important to us. We ensure that we provide quality service to our customers so that they can experience “wow” service from us. Our key components of quality service are: • A carefully screened and certified team of remote service engineers. • A set of services crafted to meet all the needs for your home computer environment. • An effort to meet customer’s satisfaction & rectify the error in the PC. D. Payment Related Query 1. How can we get in touch with eternalinfocom, if we want to write back? You can send in any kind of questions and queries to eternalinfocom at the email address of support@eternalinfocom.com & we will work with you to ensure your satisfaction. 2. What are your hours of support? Our service is available to customers on 24x7 basis through chat,remote support and phone. Please call 3. How much does it cost? Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive). At SupportOnClick we charge per incident of remote support, or monthly/quarterly/half yearly or annual subscription plan of remote support. We encourage you to purchase more to take advantage of our discounted rates when you E. Security Related 1 .Is this secure ? Yes. When you log in to our Secure Online Support Center your are initiating a 128 bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one to one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor)